Refund and Cancellation Policy

We have two types of fees:

• Government / issuing agency fees set by government (NBI, PSA, DFA and others).
• MabuhayConnect service fees for assistance, review, preparation, submission, coordination and shipping.

Government fees are non-refundable once submitted to the government agency, even if the application is rejected, delayed, or requires re-filing. This is government policy, not MabuhayConnect policy.

• Before processing starts: Full service fee refundable, minus payment processing charges (e-Transfer fees).
• After processing starts (application reviewed, prepared, submitted, fingerprint card prepared): Service fee non-refundable, because the work has been performed.
• If we cannot perform the service due to our error: Full service fee refund.
• If government rejects the application due to the client providing false or incomplete information: Service fee non-refundable.

If fingerprinting is performed by an accredited third-party provider, that provider's fee follows their own policy and is generally non-refundable once the appointment is completed.

Shipping and courier fees are non-refundable once the shipping label is created or the document has been shipped.

You may cancel by emailing info@mabuhayconnect.ca before processing starts. After processing starts, cancellation is not possible.

We do not guarantee government processing times. Delays by NBI Manila, PSA, DFA, or a courier are not grounds for a refund.

Email info@mabuhayconnect.ca with your application reference and the reason for your request. We respond within 5 business days.

Business name

MabuhayConnect

Operated by

Mabuhay Connect Inc.

Business address

Room 260, Calgary Business Centre, 1001 1st Street SE, Calgary, Alberta, T2G 5G3, Canada

Email

info@mabuhayconnect.ca

Telephone

+1 403-707-8155